Skip to main content

FAQ – Frequently Asked Questions

What services does Voyager Travel offer?

We provide a variety of travel services, including:

  • Group Tour: Tour packages with a predetermined group.
  • Private Tour: Exclusive tours designed specifically for you and your group.
  • Open Trip: Open travel packages that anyone can join.
  • Cruise: Travel packages on a cruise ship.
  • Umrah & Hajj: Pilgrimage packages for Umrah and Hajj.
  • Holyland: Religious tours to holy sites in the Middle East.
  • Accommodation Booking: Reservations for hotels, villas, and resorts.
  • Transportation: Booking for flights, trains, and ground transportation rentals.
  • Visa Processing: Visa application services for various countries.
  • Itinerary Planning: Custom travel itineraries tailored to your needs.
  • Attraction Booking: Tickets for attractions or tourist destinations.

How do I book a tour package?

You can book a tour package through:

  • Our website
  • Contacting customer service via phone or email
  • Visiting our office directly
    We will help you choose a package that fits your destination, budget, and travel preferences.

What is the difference between Group Tour, Private Tour, and Open Trip?

  • Group Tour: Join other participants registered for the same tour package. Typically more economical and comes with a fixed schedule.
  • Private Tour: An exclusive tour package just for you and your group. Schedule and destinations can be customized.
  • Open Trip: Open to anyone who wants to join. Usually more affordable with a flexible schedule.

Can I choose destinations for a Private Tour?

Absolutely! For Private Tours, you can choose the destinations you wish to visit. We can also help design an itinerary that matches your preferences and travel duration.

Does Voyager Travel offer Umrah and Hajj travel services?

Yes, we offer Umrah and Hajj packages that include all necessary services, from transportation and accommodation to guides and document processing. We ensure your pilgrimage journey is smooth and comfortable.

What is a Holyland package?

The Holyland package is a religious tour to sacred sites like Jerusalem, Nazareth, and other historic places in the Middle East associated with major religions like Islam, Christianity, and Judaism.

How do I book accommodations like hotels, villas, or resorts?

We offer accommodation booking services at various destinations, including hotels, villas, and resorts. You can choose accommodations that match your needs and budget. Our team will provide the best recommendations based on your preferences.

Does Voyager Travel offer ground transportation services like train tickets or car rentals?

Yes, we offer train ticket bookings and vehicle rentals, including buses, hi-ace vans, cars, etc., to make your journey easier. You can choose the most comfortable transportation that fits your travel plan.

Does Voyager Travel assist with visa applications?

Yes, we provide visa application services for various countries, whether for tourism, business, or other purposes. We’ll help you prepare the necessary documents and provide guidance for visa submission.

What is itinerary planning?

Itinerary planning is the creation of a detailed travel plan, including activity schedules, destinations, and arrangements for transportation and accommodation. We will help create an itinerary that suits your needs, whether for a group tour or a private trip.

Does Voyager Travel offer tours for large groups?

Yes, we provide Group Tour packages for large groups. We will arrange all travel needs, from transportation and accommodation to a tour guide who will lead the trip.

How do I make a payment for a travel package?

We accept various payment methods, including bank transfers and credit/debit cards via a payment link platform. Our team will provide payment details once you choose your desired travel package.

Are there additional fees I should be aware of?

Additional fees may apply for extra services, such as travel insurance, additional meals, or optional activities during the trip. We will inform you of these fees in detail before you confirm your booking.

What if I need to change or cancel my trip?

Trip changes or cancellations can be made according to the policies of each service provider (airline, hotel, etc.). We will assist you in the process and provide information regarding applicable fees or refunds.

How can I contact Voyager Travel for further questions?

You can reach us via:

  • Voyager Travel WhatsApp Business
    • (+62) 87778208164
  • Email
    • (travel@voyager-id.com / voyagertravel.id@gmail.com)